Osca is a "ONE STOP" Small and Micro Business, Training and Service Support Centre to the Ironing Industry :
Sharing our experience gained by running Osca, the Ironing service for over 25 years and developing it into a very successful small business with a reputation of providing "The best quality and service in Melbourne."
Whether you have been running your own ironing service or are thinking of doing so. Whether you are doing it on your own, with a partner or have a team of ironers working for you. There is always room to improve and we can help.
Like any other business, life gets easier when you know what you are doing and there comes a point where you can run your business rather than the business running you. We understand how tough it can be when you are starting or on your own and can provide the kind of support that can help you and your business grow.
Osca Provides the support you have been looking for:
Osca Business support and assistance
- Bookings, Billing and Record keeping.
Osca Ironing Training support and assistance
- From beginner to professional levels.
Osca Customer Service Systems and support
- Focusing on the Customer Experience.
Osca Marketing support
- Find your customer, Communicate with your customer, Keep your customer. We can show you how.
- Materials & Equipment. From Hangers to Ironing Tables - everything you need to run your own successful Ironing Service Business.
Osca Ironing Franchises available
- Start your own Ironing Service, with almost 30 years of business experience in the industry behind you to ensure your success.
OSCA BUSINESS SUPPORT AND ASSISTANCE - BOOKINGS
Generating Customer Enquiries
We can help you with the promotion of your business. From designing your ad or pamphlet to printing and distribution, to creating a web presence suitable to your business and budget (lay-out and custom graphics included).
Converting customer enquiries into Bookings
One of the most important and time consuming aspects of your business is handling and keeping track of customer enquiries. After all, you are in the 'service' industry and ironing is the product you deliver. First impressions count and your relationship with your customer begins when they first contact you. To develop trust with your customer, you must have clear answers to any question relating to your business a customer may have. That could be anything from "when are you next in my area" to how a particular garment is constructed, fabric type washed and ironed or whether you can recommend a good house keeper.
Somewhere between all that you need to convince the customer that you are the ironing service they have been looking for.
... and earn a living. Your iron (income generator) remains idle while you chat.
"Every enquiry should turn into a booking. The customer has already decided they need their ironing done when they first contact you."
We can teach you systems and record keeping methods, even assist in handling of enquiries for you, so that you can focus on being productive and making an income.
OSCA BUSINESS SUPPORT AND ASSISTANCE - BILLING
A good Cash Flow is critical to the success of any business and keeping your invoices paid promptly is crucial. We can help you bring your accounts in on time.
OSCA BUSINESS SUPPORT AND ASSISTANCE - RECORD KEEPING
Whether for accounting purposes or customer service, keeping good records can give you the edge over your competition.
OSCA IRONING TRAINING SUPPORT AND ASSISTANCE
No point in running an Ironing Service if you don't know how to iron! The Quality of your ironing is the one, most important aspect of running a successful Ironing Service.
We can tailor a training program to your specific skill level and needs (from basic to professional), so you can up-skill and deliver a product your customers appreciate and keep coming back for.
OSCA CUSTOMER SERVICE SYSTEMS AND SUPPORT
Your opportunity to give service starts from the first time the customer calls you, while you iron, as you deliver and up to the time the customer pays the bill. Including resolving customer complaints.
Remember that the Ironing is a product you produce. Service is what you deliver.
In a world where customers expect the best and Service businesses focus on the 'Customer Experience', you need to be on the ball to stay ahead of the competition.
With tested and developed systems, techniques and service tools, we can help you create your own 'unique' relationship with your customers that will ensure they are happy to keep coming back week after week after week.
OSCA MARKETING SUPPORT
How you market your service determines the customers that use your service.
Marketing is the sum of how you present to the customer. From your advertising, logo, stationery, to the type of vehicle you deliver with.
Marketing is also how you find your customer, communicate with your customer and keep your customer.
We can help you create an effective marketing strategy based on your customer demographics. Teach you the secrets of Evergreen Advertising and creating a Customer Experience that keeps your customers curious.
Lay-outs, Graphics, Web page design, Newspaper ads, Newsletters, Corporate gifts.
OSCA SUPPLIES, MATERIALS AND EQUIPMENT
Materials and equipment
From Hangers to Ironing Tables - everything you need to run your own successful Ironing Service Business.
BARE ESSENTIALS - Hangers (incl. Enamelled, Wooden or Plastic), Poly Bags, Skirt clips, Foam and Trouser guards, Irons, Vacuum assisted Ironing tables, Bagging Racks and Ironing Bays, Laundry baskets, Hanging Racks, Spray bottles, Starch and more.
PROFESSIONAL - Everything you need to start your own Ironing Business including Materials, Supplies, Equipment, Workshop and Office fittings.
If you would like to know more about any of the services or support that Osca provides,
please contact us using the form below.